Stadium TM provided key security and crowd management services across 3 venues as an official supplier to the Glasgow Commonwealth Games. Stadium TM had a 3 month period between the award of contract and operations going live. Prior to this StadiumTM built up strong understanding between the organising committee and its management team. This enabled a thorough understanding of service requirements at each venue.
StadiumTM provided stewarding and security services to the following venues, listed below:
- Tollcross International Swimming Centre, Glasgow
- The Barry Buddon Shooting Centre, Dundee
- Royal Commonwealth Pool, Edinburgh
Stadium TM deployed security personnel for CCTV and response steward roles for each venue.
Operational planning involved regular meetings with the lead names of our operations teams to assess staffing requirements and which profiles would be most suitable to fulfilling each of the roles to help ensure the highest level of service was provided. Understanding the profiles of each of our staff required an appreciation of their experience, skill-set and character. This was especially important for placing staff in leadership roles, whether they had the necessary leadership qualities.
Stadium TM place great importance on the planning process, in order to integrate all client requirements into operational activity, however great importance is also placed throughout implementation phases on the teams requirement to be fully flexible throughout all event operations.
All 150 staff required logistics planning, accommodation, catering, welfare and uniform throughout the 2 week event. This required the following functions to be performed by the head office team of Stadium TM;
- Maintenance of Staffing Databases
- Client Relationships
- Regular Team Meetings
- Risk Analysis and Staff Vetting
- StadiumTM Training – SIA, Spectator Safety NVQ Level 2, Employability, Customer Service, Health and Safety NVQ Level 2, First Aid, Fire Marshalls, Event Role Play
During the event, Stadium TM reacted within stringent timeframes to alleviate operational queries, issues and dealt with any staffing requirements on a daily basis.
Stadium TM prioritises maintaining the operation’s integrity at all costs. In supplying the Commonwealth games, Stadium TM held a contingency of staff to mitigate issues of staff retention on-site. This helped to ensure the operation’s integrity was not compromised at any point and continued to run smoothly.
Stadium TM then ensured contingency levels continued to be maintained through transporting and deploying further staff to operational bases to top numbers up. Stadium TM operational management are of extensive experience and through Stadium TM Training, all operational personnel are fit with a fluctuant level of skills and qualifications to fit a variety of service levels in the event industry.